Frequently Asked Questions

Common questions about care, visiting, fees, and admissions at Rivervale.

Care & Services

Long-term residential care, respite and convalescent stays, dementia care, and palliative care. The right fit depends on the person's needs, the support required, and what's available at the time.

There's a regular programme of bingo, quizzes, arts and crafts, music, drama club, a residents' newsletter, seasonal events, and outings where suitable. The Daily Life page has the full picture.

Hairdressing, chiropody, physiotherapy, occupational therapy, dental, optician, and private GP consultations can all be arranged through the home. Some are covered by the HSE for medical card holders. Others come at an extra charge that's agreed in advance. Phone or email us for a current breakdown.

Fees & Funding

Yes. Rivervale is approved under the Nursing Home Support Scheme (Fair Deal). For long-term care, the scheme can cover most of the cost, depending on a person's circumstances.

Accommodation, meals, nursing care, personal care, laundry, activities within the home, and the day-to-day support needed for long-term residential care.

Some things sit outside the Fair Deal rate. That covers certain personal items, optional private therapies, and additional services beyond standard care. Phone or email us if you want clarity on current fees and any optional extras.

Visiting & Admissions

Visiting is open. Family and friends can come whenever suits, and we ask only that visits are mindful of other residents in shared areas. Parking is at the front of the building. The main entrance is through the porch into the atrium.

Personal clothing, comfortable shoes, toiletries, and any familiar things that will help the bedroom feel like the resident's own: photographs, a favourite chair, smaller pieces of furniture. Bedding and towels are provided.

Phone us on 067 50426 or use the waiting list form on the Contact page. We'll come back to you to talk through care needs, availability, and what happens next.

After your enquiry we go through the person's care needs and current availability. If it looks like a fit, we do a care needs assessment and walk you through the rest of admission, including any Fair Deal paperwork.

You can raise a concern in writing, by phone, or through the form on our complaints page. We acknowledge complaints within 2 working days and aim to give a full response within 20 working days, in line with the Health Act 2007.